The Support consists of 2 different support aspects: Proactive support where we provide installation support, upgrades, security checks etc (See tables below) and specific requests for which you file a ticket on our support platform. As long as you have time for that month (miniutes as per package) remaining we provide the proactive support for as long as your contract is valid.
+1 Upgrades of Joomla and extensions that are actually (mini) migrations (to be designated as such by the GWS-Team and/or extension developers are excluded from the service. For this you will need to request a quote as an additional service.
Note: we always need access to your site as described here
The GWS-Developers and their support Team are professional, helpful, highly skilled and friendly. Highly recommended!
- Mike Ketcham - Staccatto Brands
Sign up BEFORE END OF THIS MONTH for any Joomla!-Hosting Package and receive
For Single- and Multi site support tickets (no contracts) visit our GWS-Desk.com Professional Joomla Support and Services